Service

We exceed your expectations.

Call Us

+31 55 - 303 49 00

You can reach our Dutch and English speaking customer service team 7 days a week.

Working hours

Mon–Fri 11:00–19:00 (CET)

Saturday and Sunday 12:00–17:00 (CET)

E-mail us

Support@PPEEQQ.com

During working hours, we aim to reply to your Dutch or English message within one hour.

We're utterly obsessed with being the best at customer service

We want to be the best. Not only on our bikes, but also off our bikes. Have you changed your mind? Don't need the product after all? Don't worry, we've got your back. We're happy to keep you in the saddle for 365 days, including the best return conditions and service.

2-year warranty

Every PPEEQQ product comes with a two-year warranty against defects in the material or manufacturing. Our products are developed and manufactured with the utmost attention, so you can keep riding all year round. If something is not right, our team will sort it out with you.

365 days return policy

As an experienced performance product manufacturer, we know that there will be days that the ordered product(s) will simply not be as expected. At PPEEQQ we surpass the legally required return period of 14 days, as we offer you the right to return your unused product(s) in good condition within 365 days after receiving your order. When returning, you have the option to ask for a credit or an exchange. During the entire process, we will of course keep close contact with you about the state of affairs.

To make the return process as convenient as possible for you, you can easily login to your account and issue the return request. The return request can be issued via the original order, which can be found in the order history in your account. Our customer service team will contact you shortly after you have submitted the request.

Shipping Conditions

We offer free worldwide shipping on every order with a minimum value of €99.

If you would like to know what the delivery time of your order is, from the moment it leaves our warehouse in the Netherlands, we invite you to visit the UPS.com website where you can calculate the current delivery times.

At this moment, we are unfortunately not able to deliver to Canada and the USA due to limitations in product liability insurance.

Depending the delivery Country there may be local taxes and duties charged on your order. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient.

Payment

We offer several different ways for you to pay for your PPEEQQ order. Have a look at the list below for all possible payment methods. Is your desired method of payment not in this list? Please don't hesitate to contact us and ask for the possibilities. Please note that it is not possible to pay afterwards.

1.CreditCard: AMEX, VISA, Mastercard (The ordervalue will directly charged from your creditcard account)
2.PayPal
3.Bank transfer
4.Bancontact
5.iDEAL
6.Google Pay
7.Apple Pay

Warranty & lens replacement

Need a lens replacement or a repair? File a warranty claim using your order details below and our team will get back to you. Every PPEEQQ product comes with a two-year warranty against defects in material or manufacturing.

File your claim from your account

Log in, open the order in My Account and choose "File a warranty claim". Placed your order as a guest? Contact our support team and we'll help you right away.

Go to My Account Contact support

Manuals

Looking for the user manual of your PPEEQQ model? Download it in your language — available for Model I, II, III, IV and C in English, German, French, Spanish, Italian and Danish.

View manuals

Info

FUTURUM.cc B.V.

Chamber of commerce nr. 76952533

VAT nr. NL8608.51.667.B.01

Europaweg 165

7336AL Apeldoorn, The Netherlands